Personalised & omnichannel customer communications management
A unified platform for personalised, omnichannel
communications. from print to digital, delivered securely,
efficiently, and on your terms.
A unified platform for personalised, omnichannel communications. from print to digital, delivered securely, efficiently, and on your terms.
Smarter Conversations, Seamlessly
Delivered
CCMaaS helps you engage customers through their preferred channels—email,
SMS, or web, while staying compliant, agile, and efficient.
Features
Key Features of CCMaaS
CCMaaS gives you the control to deliver the right message, at the right time, in the right way.
With CCMaaS, manage and deliver personalised messages across all communication channels from one platform. Improve customer engagement by creating relevant, data-driven interactions that enhance the customer experience at every stage.
Gain visibility into communication performance with customisable dashboards and detailed, real-time analytics. Track engagement, identify areas for improvement, and refine communication strategies to optimise customer interactions.
CCMaaS integrates smoothly with your existing systems, ensuring rapid implementation with minimal disruption to your business. With dedicated support, our platform accelerates setup without compromising daily operations and burdening your IT team.
Automate repetitive communication processes and streamline workflows to increase operational efficiency and reduce manual effort. Our drag-and-drop builder allows you to easily develop automated processes without the need for extensive IT support.
CCMaaS is ISO27001 and SOC 2 Type 2 certified, offering robust data privacy and built-in security features to protect sensitive information, meet compliance standards, and maintain customer trust.
Create, test, and deploy custom forms at scale to suit multiple scenarios, from onboarding and assessments to customer feedback, ensuring interactions are optimised to achieve customer satisfaction and business objectives.
With CCMaaS, manage and deliver personalised messages across all communication channels from one platform. Improve customer engagement by creating relevant, data-driven interactions that enhance the customer experience at every stage.
Gain visibility into communication performance with customisable dashboards and detailed, real-time analytics. Track engagement, identify areas for improvement, and refine communication strategies to optimise customer interactions.
CCMaaS integrates smoothly with your existing systems, ensuring rapid implementation with minimal disruption to your business. With dedicated support, our platform accelerates setup without compromising daily operations and burdening your IT team.
Automate repetitive communication processes and streamline workflows to increase operational efficiency and reduce manual effort. Our drag-and-drop builder allows you to easily develop automated processes without the need for extensive IT support.
CCMaaS is ISO27001 and SOC 2 Type 2 certified, offering robust data privacy and built-in security features to protect sensitive information, meet compliance standards, and maintain customer trust.
Create, test, and deploy custom forms at scale to suit multiple scenarios, from onboarding and assessments to customer feedback, ensuring interactions are optimised to achieve customer satisfaction and business objectives.
CCMaaS
Redefining Customer Communications with CCMaaS
In today’s fast-paced, digital-driven landscape, connecting with customers has never been more essential. CCMaaS offers an advanced, seamlessly integrated Customer Communication Management (CCM) system, designed to meet your customers’ needs across all channels.
From digital to printed communications, customers expect secure, flexible, and tailored communications that speak directly to them. CCMaaS empowers your organisation to meet and surpass these needs, engaging meaningfully across all touchpoints—whether it’s a one-off message or complex, omnichannel campaigns.
Watch CCMaaS in
Action
Watch CCMaaS in Action
Playlist
0:16
0:16
0:16
Why CCMaaS ?
For over 15 years, CCMaaS has supported customers and partners globally to address the full spectrum of customer communication challenges. CCMaaS is built to meet and surpass your needs including improving operational agility, reducing costs, and enhancing customer satisfaction.
Performance-Driven
Communication
Cost Efficiency and Scalability
Reduce costs with a pay-per-use model, smart channel selection, and the ability to scale communications as your needs increase.
Centralised Control
Manage all communication channels from a single platform, maintaining consistent brand messaging, improving response times, and ensuring compliance across all touchpoints.
Rapid Implementation
Our platform integrates with minimal disruption, allowing your team to quickly adopt and benefit from an advanced communication system that keeps daily operations running smoothly.
Flexible Operating Models
CCMaaS offers adaptability, from fully managed services to seamless handover into your operations, ensuring the best fit for your communication needs.
Ready to enhance your
customer
communications?
Get in touch with us on +31 (0)40 8200040 or email us at info@eclipsegroup.nl to learn how CCMaaS can elevate your customers’ experience, enhance loyalty, and support day to day communications.
